Support

I forgot my password

On the sign-in screen, tap "Forgot your password?". We will email you a code to create a new one. If you cannot see it, check your spam folder.

I bought a plan and it is not active

• Sometimes it takes a few minutes. Close the app completely and open it again.
• Go to Profile → See plans and tap "Restore purchase", using the same Apple or Google account you bought with.
• If it still does not show, write to us with the receipt the store sent you.

I changed phone

Sign in with your account and your progress will be there. To get your plan back, use "Restore purchase" with the same store account. iPhone purchases cannot be moved to Android or the other way round.

I want a refund

Payments are handled by the stores, so refunds are requested there: for Apple atreportaproblem.apple.com and for Google from yourGoogle Play order history.

Notifications are not arriving

• Check that notifications for Using English are allowed in your phone settings.
• In the app, go to Profile → Notifications and check which reminders are on and at what time.
• On some Android phones battery saving blocks reminders: remove Using English from battery optimisation.

I got a “Signed out” message

For security, each account can only be open on one phone at a time. If you sign in on another phone, the previous one is signed out. Your progress is saved in your account: sign in again on the phone you want to use and it will be there.

I want to report a user

If someone's name, photo or behaviour breaks the app rules or you believe it is illegal, write to info@usingenglish.app with their username, what is happening and why. We will review it as soon as possible. Meanwhile you can remove them from your friends or decline their requests and challenges.

I want to see, correct or download my data

Write to us from your account email saying what you need and we will reply within one month at most. All the details are in the privacy policy.

I want to delete my account

We explain it step by step in delete account.